Your privacy is the foundation of everything we do.
TAG VPN is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the choices you have. It applies to the TAG VPN applications, website, and all associated services.
Information We Collect: When you create an account we collect your email address and payment information (processed by our payment provider — we never see your card number). We collect aggregate, non-identifiable analytics such as app version, operating system type, and crash reports to improve our product. We do not collect your IP address, browsing history, connection timestamps, or session duration.
No-Logs Policy: TAG VPN operates a strict no-logs policy verified by an independent third-party audit. We do not record, monitor, or store any data relating to your VPN usage. We have no ability to connect a specific online activity to a specific user, and we would not comply with any request to produce such records because they do not exist.
Data Sharing: We do not sell, rent, or share your personal data with third parties for marketing or commercial purposes. We may share aggregate, anonymised data (such as the total number of users in a region) with partners for operational purposes. We may disclose information when required by applicable law, but only to the extent strictly required.
Data Security: All stored data is encrypted using AES-256. Access is restricted to authorised personnel who require it to operate the service. We conduct regular security audits and penetration tests to identify and remediate vulnerabilities.
Cookies: Our website uses essential cookies required for authentication and session management, and optional analytics cookies. You can disable optional cookies at any time through your browser settings or our cookie preference centre.
Your Rights: Depending on your location you may have the right to access, correct, or delete your personal data; restrict or object to processing; and request a machine-readable copy of your data. To exercise any of these rights, contact our privacy team at [email protected].
Contact: For privacy-related questions, write to [email protected]. For general enquiries, use the contact form on our website. This policy was last updated in 2026.